top of page
Young Model

Policy & Complaints

Terms and Conditions

Welcome to Ls Aesthetics Beauty Clinic! We are dedicated to providing exceptional beauty services and ensuring a positive experience for all our valued clients. Before availing of our services, we kindly request that you review the following terms and conditions. By engaging with our clinic, you agree to comply with these terms and conditions. If you have any questions or concerns, please feel free to reach out to us.

  1. Services Offered: Ls Aesthetics Beauty Clinic offers a wide range of beauty treatments, including Aesthetics, eyelash extensions, and various beauty services. We strive to deliver high-quality services that meet your expectations and provide satisfaction during each visit.

  2. Appointment Booking: To ensure availability and to better serve you, we recommend booking appointments in advance. You can make an appointment by calling our clinic, visiting our website, or using our designated online booking system. We kindly request that you arrive on time for your scheduled appointment to maximize your treatment experience.

  3. Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to accommodate other clients who may be waiting for an appointment. Failure to provide sufficient notice may result in a cancellation fee.

  4. Consultations: For certain services, such as eyelash extensions, we require a consultation to determine your suitability and discuss your preferences. This consultation helps us understand your needs and ensures that we provide you with the best possible results.

  5. Payment: We accept various payment methods, including cash, debit cards, and credit cards. Payment is due at the time of service. Prices for our services are clearly displayed and are subject to change without prior notice.

  6. Refunds and Exchanges: As beauty services are personalized and may vary depending on individual preferences, we do not offer refunds for services already rendered. However, if you are unsatisfied with your treatment, please notify us within 48 hours, and we will make every effort to resolve any concerns you may have.

  7. Health and Safety: Your well-being is our utmost priority. We maintain a clean and hygienic environment and adhere to strict health and safety protocols. Please inform us of any allergies, medical conditions, or concerns that may affect your treatment. We reserve the right to refuse service if we deem it necessary to protect your health or the well-being of our staff.

  8. Complaints and Feedback: At Ls Aesthetics Beauty Clinic, we value your feedback and are committed to continuously improving our services. If you have any complaints, suggestions, or concerns, please contact us directly. We will promptly address your feedback and work towards a satisfactory resolution.

  9. Privacy and Data Protection: We respect your privacy and handle your personal information in accordance with applicable data protection laws. We only collect and use your information for the purpose of providing our services and ensuring the best possible customer experience. For more information, please refer to our Privacy Policy.

  10. Amendments to Terms and Conditions: Ls Aesthetics Beauty Clinic reserves the right to modify these terms and conditions at any time. Any updates or changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our services following any amendments signifies your acceptance of the revised terms and conditions.

Thank you for choosing Ls Aesthetics Beauty Clinic. We appreciate your support and look forward to providing you with exceptional beauty treatments and customer-focused experiences. If you have any further questions, please do not hesitate to contact us.

Complaints

At Ls Aesthetics Beauty Clinic, we strive to ensure that every client has a positive experience. However, we understand that there may be instances where you may have concerns or complaints. We take such matters seriously and are committed to addressing any complaints in a fair and timely manner. If you have a complaint, please follow the guidelines outlined below:

  1. Contact Us: In the event of a complaint, we encourage you to reach out to us as soon as possible. You can contact us via phone, email, or by visiting our clinic in person. Our friendly staff will be ready to assist you and listen to your concerns.

  2. Provide Details: When submitting a complaint, please provide us with as much detail as possible. This includes the nature of the issue, the date and time of the incident, the staff members involved (if applicable), and any other relevant information. This will help us investigate the matter thoroughly and provide an appropriate resolution.

  3. Respectful Communication: We kindly request that all communication regarding complaints be conducted in a respectful and courteous manner. We are committed to maintaining a positive and professional environment for both our clients and staff members.

  4. Resolution Process: Once we receive your complaint, we will promptly investigate the matter and aim to resolve it as quickly as possible. We may request additional information or evidence to assist with our investigation. Rest assured that your complaint will be handled with confidentiality and fairness.

  5. Feedback and Follow-up: We value your feedback and will keep you informed throughout the complaint resolution process. Once a resolution has been reached, we encourage you to provide feedback on the outcome. Your input is important to us as it helps us improve our services and ensure client satisfaction.

  6. Escalation: If you feel that your complaint has not been adequately addressed, you have the option to escalate the matter. Please notify us if you wish to escalate your complaint, and we will provide you with further guidance on the escalation process.

  7. Dispute Resolution: In the event that a dispute arises from a complaint that cannot be resolved through direct communication, both parties may agree to seek alternative dispute resolution methods, such as mediation or arbitration. This will be done in accordance with applicable laws and regulations.

We are committed to resolving complaints in a fair and transparent manner. Your satisfaction is important to us, and we will make every effort to find a mutually satisfactory resolution. We appreciate your feedback and the opportunity to continually improve our services.

Thank you for choosing Ls Aesthetics Beauty Clinic. We value your trust and look forward to addressing any concerns you may have.

Register Complaint

Thanks for submitting!

bottom of page